Contact the Service Centre

Due to the increased caution and protection from the coronavirus (COVID-19), in connection with the current measures and recommendations by the Croatian Civil Protection Directorate, we have changed the operation processes:

• Sinergo desk visits are possible with a prior announcement to the client relations manager (at least one day in advance) or by email poduzeca.sastanci@pbz.hr
• We have expanded the services provided by the Service Centre through the online channels
• We are working on the continuous improvement of digital communication channels

• Alternative communication channels (telephone, email)
• Digital channels for providing the Bank's services (Internet and mobile banking, ATMs)
• Online Sinergo desk - Service Centre - free telephone number: 0800 729 266; email: com@pbz.hr

If the Bank's services that require physical contact are absolutely necessary, please contact us via email on poduzeca.sastanci@pbz.hr or your client relations manager by telephone, whose data you can find online or through mobile banking

• Toll-free phone: 0800 729 266
• General questions and support for digital channel com@pbz.hr
• Submission of request for BON 2 delivery and other certificates on the transaction account poduzeca.zahtjevi@pbz.hr
• Setting up a meeting at the Sinergo desk poduzeca.sastanci@pbz.hr
• Submission of a complaint poduzeca.prigovori@pbz.hr