Complaint submission
If you suspect a legal breach of contract
Sending complaints
If you deem that the Bank has failed to comply with the conditions under the contract on providing specific banking and/or financial services, the corresponding general terms or the legal provisions regulating a specific service or provision, you have the right to submit a written complaint to the Bank.
How to submit a written complaint:
A written complaint can be submitted by business entities as follows:
- directly at all Sinergo desks of Privredna banka Zagreb d.d.
- by mail to:
Privredna banka Zagreb d.d.
Praćenje zadovoljstva klijenata i upravljanje prigovorima (Customer Satisfaction Office)
Radnička cesta 44, HR-10000 Zagreb
- by email poduzeca.prigovori@pbz.hr