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Complaint submission

What to do when your rights have been violated

If you suspect a legal breach of contract

Information on complaint submission

How to submit a complaint to the Bank

Violation of client rights

Notify us of the situation at issue

Resolving complaints

The Bank will provide an opinion as soon as possible

Sending complaints

If you deem that the Bank has failed to comply with the conditions under the contract on providing specific banking and/or financial services, the corresponding general terms or the legal provisions regulating a specific service or provision, you have the right to submit a written complaint to the Bank.

How to submit a written complaint:

A written complaint can be submitted by business entities as follows:  

  • directly at all Sinergo desks of Privredna banka Zagreb d.d. 
  • by mail to:

                              Privredna banka Zagreb d.d. 

                              Praćenje zadovoljstva klijenata i upravljanje prigovorima (Customer Satisfaction Office)
                              Radnička cesta 44, HR-10000 Zagreb 


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