Complaint submission

If you deem that the Bank has failed to comply with the conditions under the contract on providing specific banking and/or financial services, the corresponding general terms or the legal provisions regulating a specific service or provision, you have the right to submit a written complaint to the Bank.

A written complaint can be submitted by business entities as follows:  

• directly at all Sinergo desks of Privredna banka Zagreb d.d. 
• by mail to:

                              Privredna banka Zagreb d.d. 

                              Praćenje zadovoljstva klijenata i upravljanje prigovorima (Customer Satisfaction Office)
                              Radnička cesta 44, HR-10000 Zagreb 

• by email poduzeca.prigovori@pbz.hr