Complaint submission
What to do when your rights have been violated
If you suspect a legal breach of contract
Information on complaint submission
Violation of client rights
Resolving complaints
Sending complaints
If you deem that the Bank has failed to comply with the conditions under the contract on providing specific banking and/or financial services, the corresponding general terms or the legal provisions regulating a specific service or provision, you have the right to submit a written complaint to the Bank.
How to submit a written complaint:
A written complaint can be submitted by business entities as follows:
- directly at all Sinergo desks of Privredna banka Zagreb d.d.
- by mail to:
Privredna banka Zagreb d.d.
Praćenje zadovoljstva klijenata i upravljanje prigovorima (Customer Satisfaction Office)
Radnička cesta 44, HR-10000 Zagreb
- by email poduzeca.prigovori@pbz.hr