Contact us
Telephone contacts
Contacts for retail users:
- toll-free phone 0800 365 365 (Monday to Friday from 8:00 to 20:00, Saturdays from 8:00 to 16:00)
18 Nov 2026 – non-working day
- for calls abroad +385 1 489 13 10 (Monday to Friday from 8:00 to 20:00, Saturdays from 8:00 to 16:00)
18 Nov 2026 – non-working day - PBZ telephone exchange +385 1 636 00 00
- PBZ fax +385 1 636 00 63
Card sector
In case of lost / missing credit card, please contact us immediately
- for Premium Visa cards: 01/ 61 24 422
- for Maestro, MasterCard and Visa cards: 01/ 48 91 333, 01/61 24 333
