Contact us
Telephone contacts
Contacts for retail users:
- toll-free phone 0800 365 365 (every dan from 7:30 am to 00:00 am)
- 24.12.2025. - from 7:30 AM untill 2:00 PM
- 25.12.2025. – non-working day
- 26.12.2025. – non-working day
- 31.12.2025. - from 7:30 AM untill 2:00 PM
- 1.1.2026. – non-working day
- 6.1.2026. – non-working day
- for calls abroad +385 1 489 13 10 (every day from 7:00 am to 00:00 am)
- 24.12.2025. - from 7:30 AM untill 2:00 PM
- 25.12.2025. – non-working day
- 26.12.2025. – non-working day
- 31.12.2025. - from 7:30 AM untill 2:00 PM
- 1.1.2026. – non-working day
- 6.1.2026. – non-working day
- PBZ telephone exchange +385 1 636 00 00
- PBZ fax +385 1 636 00 63
Card sector
In case of lost / missing credit card, please contact us immediately
- for Premium Visa cards: 01/ 61 24 422
- for Maestro, MasterCard and Visa cards: 01/ 48 91 333, 01/61 24 333
Contacts for corporate/business users:
- toll-free phone 0800 729 266
- for calls abroad +385 1 489 13 13
- fax +385 1 485 26 24
