1. Show PIN option In the mobile app, menu Cards (by clicking on the icon with the card symbol), find the PIN for all PBZ Group debit, charge and revolving cards that you own. The Show PIN option via the mobile app is supported on mobile devices using the operating systems: Android: version 6.0. or higher iOS: version 12 or higher Huawei: Android 6 (Marshmallow) or higher With a supported operating system of the mobile device, it is necessary also to: turn on the option in the menu Settings – Sign-in&Security – Card PIN display set the user of the mobile app as the Main User (on the login screen of the mobile app select the three dots in the upper right corner and select the option "Set NAME as the main user") You can turn off the Show PIN option for the PBZ Group cards at any time in the menu Settings - Sign-in&Security – Card PIN display. At any time, in the same menu, you can reactivate the Show PIN option.

Internet Banking Application Questions

Q: Internet banking app

1. How does the Smart Login work? After the first login to PBZ Internet banking, the Smart Activation screen will be displayed. By activating this login option, it is no longer necessary to enter the User number and the system will recognize you with a welcome message. By selecting the option Send notification at the same time to the mobile device on which you are using the PBZ mobile banking app, an automatic message Request to log in to the PBZ internet banking app arrives. Open the automatic message and enter the PIN/biometric data for PBZ mobile banking app.

How can we help you?

Look for answers to your questions, and we will continuously update the existing content with current topics.

What is User number?

The User number is assigned/delivered when contracting the PBZ Digital Banking service at the PBZ branch and enables login to the Internetbanking with the #withKEY mobile token.

Find the User number:

on the home screen of the Internet banking by selecting the Personal Data icon (Profile-My Personal Data)
within #withKEY mobile token.

What is #withKEY?

The #withKEY mobile token is part of the PBZ Digital Banking mobile app, which allows you to:

to access PBZ Internet banking app,
authorize internet banking transactions,
shop safely online,
access the e-Građani portal.

Find the #withKEY mobile token on the mobile app login screen and enter your PIN or biometrics to create a secure one-time password.

What is #withSIGN?

You can fully contract products online with a qualified electronic signature.

#withSIGN is a qualified electronic signature with the same legal effect as a handwritten signature. It is protected with a certificate password, which makes it completely secure, and it can be used for signing Internet contracts for banking products and services such as fast loans or #withSAVE daily savings.

The advantages of the #withSIGN digital signature:

the simpler contracting of new products and services without having to go to the bank
the contracting process is fully digital, you can read the legal documents when you have the time and sign them with a secure password-protected digital signature
it is paperless

Activation

Activate #withSIGN in the menu Settings - Sign-in&Security - #withSIGN. In the same menu, you can change the password for your digital signature (you need to know the existing password to change it), and if you have forgotten it, follow the steps to reissue the certificate.

Mobile app update

In order to continue using PBZ mobile banking app after upgrading the service, it is necessary to download the new version of the app from the app stores: App Store, Google Play Store or Huawei AppGallery.

Do not delete the mobile banking app during the update!

Check the availability of the new app version:

type PBZ mobile banking
select Update

In the event that the new version of the mobile app is not visible in the list of applications to be updated, enter PBZ mobile banking in the store and check availability directly by clicking on the application icon.

Mobile app PIN and biometric scanning

You can log into the Online banking [PBZ Digital Banking] mobile app and authorize transactions using:

PIN
biometric scan (fingerprint or face scan)

IMPORTANT!

It is important to know the PIN of your mobile app!

Even when using biometric methods (fingerprint or face scan) to login/authorize transactions.
login with PIN will sometimes be required after upgrading and updating the mobile app.

PIN LOGIN AND AUTHORIZATION

You initially set the PIN during the first activation of the Online banking [PBZ Digital Banking] mobile app, and it can be changed at any time in the Settings - Sign-in & Security (to change the PIN, you need to know the currently valid PIN of the mobile app).

In case you have forgotten the PIN of the mobile app, you need new registration codes, which you can request at the nearest PBZ branch.

Useful tips!

How to create a secure and memorable PIN?

1. do not repeat digits (e.g. 111122) and do not use number sequences (e.g. 123456 or 654321)

2. choose numbers that mean something to you

eg jersey numbers of your favorite players, your lucky numbers
avoid using numbers like your date of birth or people close to you that others can easily reach or you have posted on social media

NEVER share your PIN with others and do not write it down anywhere! Find more information about the protection of your personal data at the link.

PRIJAVA I AUTORIZACIJA BIOMETRIJOM

Prijavu u mobilnu aplikaciju i autorizaciju transakcija možete provoditi i biometrijskim metodama*:

otisak prsta, ili
skeniranje lica

*biometrijska metoda ovisi o vrsti mobilnog uređaja na kojem je instalirana aplikacija PBZ mobilno bankarstvo.

Ako mobilni uređaj na kojem je instalirana mobilna aplikacija podržava biometrijsko skeniranje, a isto možete podesiti u izborniku Postavke - Prijava i sigurnost - Biometrijsko skeniranje.

Bez obzira koristite li biometrijsko skeniranje važno je znati i PIN svojeg mobilnog bankarstva!

NEW USERS

Activation of the mobile app

Download the app

depending on the device on:
App Store,
Google Play Store
or
Huawei AppGallery.

Enter the codes

I part of code: scan or enter manually
II part of code: it comes via SMS to the phone number registered as your contact data

Set a PIN

for using the mobile app, #withKEY mobile token and authorizing transactions through Internet banking.

Recovery code

set it on your own.

EXISTING USERS - ISSUING NEW ACTIVATION CODES VIA INTERNET BANKING*

For the activation of the mobile app.

Step 1

Log into the Internet banking with #withKEY, PBZmToken or card reader.
Select the menu Settings.

Step 2

Within the screen with the offered options for managing the service, select "Devices" - "Mobile banking app"

Step 3

Request the issuance of new activation codes by selecting the option "Redistribute".

Step 4

Follow the steps for the activation of the mobile app.

Steps

*INFORMATION ON HOW TO ISSUE NEW ACTIVATION CODES FOR ACTIVATING THE MOBILE APP

With the aim of additional security and protection, the issuing of codes for the activation of the PBZ mobile banking app via PBZ internet banking has been temporarily disabled. New codes for activation of the app can be requested at any PBZ branch.

More information on how to protect yourself on the Internet can be found at the link.

Issuance of new activation codes

You can request new codes for the reactivation of the mobile app at the nearest PBZ branch.

Find a branch

Step 1

Access Internet banking by selecting "Login" in the upper right corner of the website.

Step 2

In the "User number" field, enter your User number visible on the #withKEY mobile token screen.

Step 3

Enter the generated one-time #withKEY code in the "One-time password" field.

Smart login

Speed up logging into Internet banking without typing a User Number by authorizing the notification received on your mobile device.

Do you want to log into Internet banking with another device? You can also log in using authentication devices::

Card reader

in the Username field, enter the bank card number without spaces
enter the card's PIN into the reader and a one-time password will be displayed on the screen
type the password without spaces in the One-Time Password field

PBZmToken

in the Username field, enter the serial number of the PBZmToken
in the One-Time Password field, enter the one-time password generated by PBZmToken

Are you interested in more?

Explore and find answers to your questions.

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Technical support - Frequently asked questions

Minimum technical prerequisites

To use PBZ Internet banking, you need to have access to the Internet and use the internet browser versions:

Google Chrome 4.0x (or higher)
Mozilla Firefox 4.0x (or higher)
Edge 1.0 (or higher)

To use PBZ mobile banking, it is necessary to have internet access on a mobile device*, and the device should work on one of the operating systems:

iOS: verzija 11 or higher
Android: verzija 6.0 or higher.

The app does not support the Windows operating system.

* the mobile app is also available for Huawei mobile devices.

Mobile app

1. Authentication methods for logging into the mobile application

You can log into your mobile banking using:

the PIN you defined during the first activation of the mobile app
biometric method: fingerprint or face ID (izbornik Settings - Sign-in&Security - Touch ID)

You can change your PIN at any time in the menu Settings - Sign-in&Security - Change PIN (to change it, you need to know the currently valid PIN).

In case you have forgotten the PIN of your mobile app, you need new registration codes, which you can request at the nearest PBZ branch.

2. Can several different users use the mobile app on the same device?

It is possible to register multiple users on one mobile device.

3. In the case of multiple registered users on one mobile device, can all users activate the Fingerprint function for PBZ mobile banking app?

For security reasons, fingerprint identification can only be activated for one user, and other users can log in by entering a PIN.

4. Can the PBZ Digital Banking mobile app be contracted for a mobile phone with a foreign number?

Yes, the mobile app can also be contracted for mobile phones with a foreign number.

5. What if I change my mobile phone number, operator or subscription?

In the case of a change of mobile phone number, it is necessary to update it in the PBZ branch. If the operator/subscription is changed, but the mobile phone number and model remain the same, no action is required.

6. What if I lose my mobile device or it is stolen?

You should report the loss or theft of the device by calling the toll-free phone 0800 365 365 (for calls from abroad +385 1 4891 310) or the PBZ Card phone number +385 1 4891 333.

7. Can I use PBZ mobile banking app if my mobile phone has been tampered with and/or modified ("root", "jailbreak" or other system modifications)?

You can, but please keep in mind that some features of the app may not work.

8. The camera of my mobile device does not load the QR code when authorizing a transaction through PBZ Internet banking.

Try bringing the mobile device closer to the computer screen or enlarge the image on the computer screen.

Internet banking app

1. How does the Smart Login work?

After the first login to PBZ Internet banking, the Smart Activation screen will be displayed. By activating this login option, it is no longer necessary to enter the User number and the system will recognize you with a welcome message. By selecting the option Send notification at the same time to the mobile device on which you are using the PBZ mobile banking app, an automatic message Request to log in to the PBZ internet banking app arrives. Open the automatic message and enter the PIN/biometric data for PBZ mobile banking app.

Functionalities

1. Show PIN option

In the mobile app, menu Cards (by clicking on the icon with the card symbol), find the PIN for all PBZ Group debit, charge and revolving cards that you own.

The Show PIN option via the mobile app is supported on mobile devices using the operating systems:

Android: version 6.0. or higher
iOS: version 12 or higher
Huawei: Android 6 (Marshmallow) or higher

With a supported operating system of the mobile device, it is necessary also to:

turn on the option in the menu Settings – Sign-in&Security – Card PIN display
set the user of the mobile app as the Main User (on the login screen of the mobile app select the three dots in the upper right corner and select the option "Set NAME as the main user")

You can turn off the Show PIN option for the PBZ Group cards at any time in the menu Settings - Sign-in&Security – Card PIN display.

At any time, in the same menu, you can reactivate the Show PIN option.