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Keep your digital safety

Learn more about the safety and protection of personal data on the Internet and how to ensure protection against the most frequent types of online fraud.

The digital era

Digitalization has pervaded nearly all aspects of our lives – we use e-mails and social networks for everyday communication, we use online banking services and we shop online. We are making use of the numerous benefits offered by modern technologies, but it is also important to identify and protect ourselves from possible abuse.

Internet safety is being constantly improved and enhanced, but there are also numerous steps you can take to protect yourself.

Protect your personal data

By protecting your personal data, you are protecting yourself from possible abuse.

  • Familiarize yourself with information about personal data processing.
  • Study the privacy policy before you provide any personal data on the internet or social networks; make sure you know what you are consenting to.
  • Limit the information you publish on the social networks.

Learn more about personal data protection at https://azop.hr/naslovna-english/

Prevent identity theft

Identity theft can be done by e-mail (phishing), phone call (vishing) or SMS (smishing). These are the most common forms of attacks via social engineering – con artists will try to convince you to share your personal, financial or safety information.

  • Be careful with messages from the bank – if you find them suspicious, report them to the bank.
  • Do not reply to e-mails requesting you to provide personal data and payment card data.
  • Do not open any attachments or links in suspicious e-mails (links that want to take you to a fake website or fake e-mail address in order to collect personal and financial data).

If you want to learn more about how to recognize and protect yourself from the most frequent types of financial fraud, read our PBZ blog.

Increase password strength

  • Use more complex and unique passwords for different accounts.
  • Change your passwords used to access web services and pages every few months.
  • Do not share your passwords with other people.
  • Use a secure computer with anti-virus programs that protect your data and passwords.
  • Use a secure internet connection.

Safe online shopping

  • Look for reliable and well-known webshops (do not use links received via e-mail or social networks).
  • Investigate the webshop if you are ordering from them for the first time.
  • Only make payments via payment cards after you establish a secure internet connection.
  • Do not send any card information via e-mail or other communication services (WhatsApp, Viber, Messenger, SMS...)
  • Shop only in online places that use authenticity verification systems.

Learn more about safe online shopping and read our advice on safe shopping.

Social network fraud

One of the forms of social engineering is a type of social network fraud where the attackers exploit your feelings to obtain data that would allow them to steal your money. This type of fraud is not something you only hear about in TV shows – it could happen to you!

The attackers may use social networks to contact you and initially ask for financial support for a noble cause, for example a donation for some campaign, and then they persuade you to give them your username and password for online banking to speed up their transactions and easily achieve their goals. Do not trust them! If you can't do it on your own, ask for help!

This type of attack affects every aspect of your cybersecurity, but also your personal and psychological life.

How can you recognize communications that are not from the bank?

Privredna bank Zagreb pays special attention to the security of your transaction accounts and personal data by using state-of-the-art protection technologies.

We contact our clients via e-mail or phone on a regular basis, but during such communication, NO ONE WILL EVER ask you to provide the following:

  • access data for PBZ digital banking and authorization
  • transaction account data (account number, limits, balance, etc.)
  • PIN for card user authentication and the authorization of payment transactions
  • to carry out a payment transaction or to enter data relating to the transaction accounts and payment cards via apps that are not the official apps of our Bank
  • to repeat the authentication/authorization required to continue to use blocked online banking services or transaction accounts.

If you have any suspicions concerning access to the PBZ digital banking service or if you receive an e-mail with suspicious content sent in the name of Privredna bank Zagreb, please do not click on the links in such messages and do not open any attachments.

Please report any suspicion:

Be informed!

Be informed!

Learn more examples of internet fraud and get advice on how to protect yourself on the following pages:

PBZ blog

Safe online shopping

PBZ Card

Croatian Banking Association

Do you need help?

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