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Protect yourself from most common online frauds

KEEP YOUR CREDENTIALS SAFE AND DON`T SHARE THEM!

You would certainly not lightly hand over the keys to your home to an unknown person. It's the same with credentials: fraudsters are trying to obtain them in order to gain unhindered access to your accounts and make illegal financial gains.

 

What is a credential?

Credential is a means of proving (recognizing) electronic identity (eg username, one-time password generated by mobile token, card reader or token, digital certificate, etc.).

 

Be careful with your credentials, your card information and personal information!

NEVER share them with others during a phone call, type in links or scan QR codes in incoming emails, SMS or chats.

JUST LIKE YOUR KEYS...

The one-time password generated by the #withKEY mobile token, PBZmToken, card reader or token is needed ONLY AND EXCLUSIVELY BY YOU in situations where:

  • access your PBZ Digital Banking internet app,
  • you buy at online sales points (for confirmation of payment),
  • you confirm PAYOUTS from your account.

Online scams

Fraudsters are lurking at every turn with the goal of stealing your personal information and credentials.

Find out about the most common forms of fraud.

SCAMS ON INTERNET ADVERTISERS

Fraudsters often pose as buyers of the product you are advertising on the web advertisers and send you a fake link to receive payment or a link to one of the well-known delivery services in order to enter your personal information, card details and credentials. This allows them to access your online banking and create payment orders from the account.

For the payment you need to receive, it is enough to send the IBAN of your account to the buyer. You NEVER need to enter a user number, one-time password or PIN!

INVESTMENTS IN CRYPTOCURRENCIES

IGNORE tempting offers to make quick money investing in cryptocurrencies!

Fraudsters will try to convince you that you will receive a payment based on investing in cryptocurrencies and ask for your credentials to make the payment. In this way, they can access your online banking and steal money from your account.

FRAUDS IN SOCIAL NETWORKS

The attacker exploits your feelings to get data that he can use to steal your money. This type of fraud isn't something we only hear about on television, it can happen to anyone!

Fraudsters often ask for financial support for noble causes, such as donating to a cause, and then try to convince you to share your user ID and one-time online banking password to speed up their transactions and easily achieve their goals. Don't trust them! If necessary, ask for help!

FRAUDS IN THE NAME OF THE BANK

Fraudsters often contact customers with information about blocked access to online banking. In doing so, they prompt you to access a link where you will enter your personal and card data and credentials to reactivate online banking. However, that's just the start of accessing your finances and withdrawing money from your accounts.

BANK WILL NEVER ask you for personal data, card data, account balance and/or other confidential information via phone call, e-mail, SMS, mobile applications or social networks!

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SIGURNA INTERNETSKA KUPNJA
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If you suspect fraud or have sent your card information to someone, report the suspicion IMMEDIATELY:

Inform yourself!


 

Find more information about the latest forms of fraud and how to recognize them on Croatian banking association web pages: Hrvatska udruga banaka.

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