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Need help using the PBZ digital banking service? Do you want to change your personal data without going to a branch? Or are you simply interested in more about PBZ products or services?
You can find out all this and much more by talking to a PBZ virtual assistant, at any time of the day or night - 7 days a week.
Just ask...
The PBZ virtual assistant is ready to help with general questions such as:
- information about PBZ products and services,
- using the PBZ Digital Banking mobile and/or internet app,
- informative calculation of PBZ loan,
- the nearest PBZ branch or ATM.
How to talk?
Read the tips for communicating with the PBZ virtual assistant:
- make your question as short and specific as possible (eg I want to know more about the visa inspire card).
- Avoid several different topics in one query (eg which credit cards you offer and where are the pbz ATMs in Varaždin). In case you need information on several different topics, "split" them into individual queries.
- Avoid using abbreviations and "colloquial" language (dialect).
Additional support
The PBZ virtual assistant looks forward to talking with you!
It's constantly learning and developing, and if it doesn't recognize your query, don't worry. You will be redirected to an e-agent during the working hours of the Contact Center .
You can start a conversation with a PBZ virtual agent:
- by selecting the chat icon inside the floating icon in the lower right corner on the PBZ website www.pbz.hr
- simply and quickly in your PBZ Digital Banking: after logging into the mobile and/or internet app by selecting the chat icon in the lower right corner.
- When starting the chat option via the PBZ website, you only need to enter your name and choose one of the offered topics from the menu.
- If you start the chat in your mobile or internet app, you only need to choose one of the topics offered.
Currently, the conversation with the PBZ virtual assistant is only possible in written form.
In order to improve the user experience, the possibility of voice communication is expected in the future.
PBZ virtual assistant is bilingual! In addition to Croatian, you can also communicate in English.
- About general information about PBZ products and services.
- Information about the nearest PBZ branch or PBZ ATM.
- Helps to create an informative loan calculation after which it redirects you to the e-agent for more detailed information.
- Provides support in the use of mobile and/or internet services of PBZ Digital Banking.
You can update your personal data without going to a branch: simply request a video chat and you will be directed to video communication with e-agents.
You can request a conversation with an e-agent at any time:
- you will be automatically redirected to the first available e-agent during the working hours of the Contact Center
- in case you request a conversation outside the working hours of the Contact Center, the virtual assistant will offer you alternative ways to make inquiries.
