• No results for your search

Frequently asked questions

Find immediately an answer to your questions

Settings

How do I get monthly statements for my transaction account?

How do I get monthly statements for my transaction account?

  • you can find the statements in the Settings menu, Statements submenu
  • selecting the Accounts category will open the submenu where you can change the delivery method for the transaction account statements and fee reports.
How do I issue mobile app codes on my own?

How do I issue mobile app codes on my own?

In the Settings menu, Devices submenu, you can initiate issuing mobile app codes by selecting the button Mobile banking application.

  • you can create codes by selecting Redistribution
  • confirm that you have access to a mobile device with the corresponding phone number
  • on the next screen, you can start downloading the registration code following the screen instructions: scanning the QR code allows you to load the first part of the registration code, while the other part will be sent via SMS to your phone number
Where do I find information about my personal banker and the branch office working hours?

Where do I find information about my personal banker and the branch office working hours?

You can find these data in the service Settings, Profile submenu - My bank.

What is #withSIGN and how do I use it?

What is #withSIGN and how do I use it?

#withSIGN is a qualified electronic signature with legal validity corresponding to handwritten signature. It is protected with a certificate password, and is used to sign contracts for the usage of bank and financial services (fast loans, savings deposits, standing orders etc.) using remote communication means (online banking). These products cannot be contracted without having activated the #withSIGN qualified electronic signature, and, in the process of contracting the services, the system will request contracting the #withSIGN if it has not been previously contracted.

You can contract #withSIGN within the Settings menu. When contracting the #withSIGN qualified electronic signature, you will receive a qualified certificate for electronic signature, and you will have to define the certificate password.

If you wish to, you can revoke the certificate in the app Settings.

The password can be subsequently changed if you know it, and if not, you will have to revoke the certificate and re-issue it.

Where do I find my user number?

Where do I find my user number?

You can find the user number by selecting the Personal Data icon on the header of the home screen of the desktop app, under My personal data, under the category Settings. The user number is also shown within the #withKEY authentication system.

Related FAQ

Do you need help?

We will answer all your questions