Frequently asked questions

How do I access the PBZ digital banking desktop application?

 You can access the destop application using the following methods:

1.   #withKEY

• on the home screen of the mobile app, select #withKEY and enter the PIN, or use biometric authentication
• on the desktop app login screen, enter the User Number #withKEY in the Username field, and the generated #withKEY code in the One-time password field

2.   using automatic messaging (Smart login)

• access the desktop app using #withKEY, and enter the user number #withKEY in the Username field
• the Smart login screen shows; select Activate
• the next time you log in to the desktop app, a personalised greeting message is displayed - select Login from the login screen
• your mobile device will receive the message “Request for login to PBZ application", select Login and enter the PIN/biometric data. The message “Login request successfully submitted" will appear.
• desktop app login is complete

3.   using CAP card reader

• open the login screen of the online application and enter the bank card number without spaces in the Username field
• enter the card’s PIN into the reader and you will see a one-time password on the screen
• enter this password without spaces into the One-time password field in the desktop app

4.   using PBZ mToken

• open the login screen of the desktop application and enter the serial number of PBZ mToken without spaces in the Username field
• enter the single-use password generated by PBZ mToken in the One-time password field